Telephone Script Templates

Here are some templates that you can use to build voiceover scripts for telephone systems. In order to build a script, simply copy the sentences you want to use and replace the italicized words.

It is recommended to read tips for enahancing your telephone voiceover and tips for preparing a script. If you still need assistance with your script, I provide voiceover script editing services.

To get an idea what telephone voiceovers usually sound like, listen to demos of telephone voiceovers.

 

Introduction

Welcome to Company-Name, Company-Description.

Thank you for calling Company-Name. Your call is very important to us.

Hello. You have reached Company-Name. Your call is being transferred to a service representative.

 

Call Is Being Recorded

Please be aware that in the interest of quality, your call may be recorded.

In order to ensure quality service, your call may be monitored.

Please note that some calls may be recorded.

Dear customers, please note that all calls to the center are recorded for monitoring purposes.

 

Menu

If you know your party’s extension, please dial it now.

For Department, press Key.

For Language, press Key.

To repeat this menu at any time, press Key.

To hear this menu again, press Key.

To speak with the operator, press Key or stay on the line.

 

Voicemail

Hello. You have reached the voicemail of Name. Please leave a message after the tone.

To leave a message, press Key.

Your call is very important to us. Please leave a message and we will get back to you as soon as possible.

 

Busy

The extension you have dialed is busy. Please try again later.

 

On Hold

All our representatives are currently busy with other calls. Please stay on the line, and one of our representatives will answer you as soon as possible.

Your call is important to us. Please stay on the line, and one of our representatives will take your call as soon as possible.

None of our representatives are available to take your call at the moment. Please hold.

All our representatives are still busy, please continue to hold for the next available representative.

 

Closed

The Company-Name call center is closed now. We will be happy to assist you during our operating hours: Weekday through Weekday, between Hour and Hour AM/PM, Israel time. Thank you and goodbye.

The Company-Name call center is currently closed. Please leave a message, and we will return your call during the next business day.

 

Office Hours

Our office hours are Weekday through Weekday, between Hour and Hour AM/PM.

 

Closing

Thank you and goodbye.

Thank you for calling Company-Name.

 

For Example

Welcome to Victoria’s Voice, professional voiceover service in US English.

If you know your party’s extension, please dial it now.

For customer service, press 1.

For accounting, press 2.

To speak with the operator, press # or stay on the line.

 

Article by Victoria Feinerman